Effective August 31, 2022 – @rocklandwebdesign.com will no longer be used for business correspondence on projects, tasks or inquiries.
This post has been long overdue. But, better late than never. If you are a customer of RocklandWeb, please read the important information below.
After 2 years of detailed work and settings adjustments, RocklandWeb has launched its new project management system!
This does mean some changes are coming, and we hope you will be kind enough to help us make the transition smoothly!
Effective August 31st, we will be shutting down all our @rocklandwebdesign.com email addresses. Emails will now go to and from @rocklandweb.com addresses.
In the interest of efficiency, we have also created a new support portal, the details of which we will send to each of our clients. (We’re keeping it secret – we hate spam)
Further: Using our new project system (a combination of Basecamp.com and Hey.com – we will be making it a lot easier to handle your assignments and support requests! Here’s how.
1. Each customer will receive a unique email address to send questions during projects. These will filter into your Basecamp project portal.
(Example: client@rockwebsystems.com, project@rockwebsystems.com, etc.)
2. All new or existing work assignments by new, existing or prospective clients must be loaded to https://rocklandweb.com/support. The password is the current year.
3. Our team members will respond directly to, and handle your requests, via your unique email address. The address will forward to your main email.
We’re doing this because we feel that email is broken. It is an inefficient way of handling multiple projects at once, which can sometimes lead to a lot of delays and frustration by you, the customer. It is our commitment to improve our service to you, and we feel this will be a major step forward.
Please note your account with RocklandWeb must be active and in good standing to initiate new work assignments.
In conclusion: Thank you. It’s been a great journey thus far these past 15 years. We appreciate your loyalty, and look forward to another 15 years of service to our valued clients, along with our new, developing platforms for our region:
…and we’re just getting started.
Thomas C. Ossa
RockWeb Systems Inc.
(845) 877-7333